CASE STUDIES

A closer look at some of the platforms, integrations, and modernization efforts I've led. For the complete career history, see my full resume.

Great Wolf Resorts

Automating Night Audit Across 22 Resort Locations

Great Wolf Resorts — Digital Architect

Challenge: Great Wolf Resorts ran nine critical bookkeeping processes by hand every night at each property, tying up IT staff and creating inconsistent, error-prone handoffs across the portfolio.

Approach: As Digital Architect, I designed a night-audit automation solution and led a team of two developers and four IT specialists through prototyping and rollout, built on Azure Functions, Azure Logic Apps, Microsoft Teams and SharePoint. I also led design of the group sales team's Birthday Party Booking Engine, running story-pointed grooming sessions and mocking web service endpoints so front-end and backend developers could build in parallel.

Impact:

  • Scaled the automation from a single prototype to 22 resort locations nationwide.
  • Delivered a turn-key solution supporting 200+ IT team members.

Azure Functions Azure Logic Apps Microsoft Teams SharePoint REST APIs

Guidehouse

Scaling Engineering Leadership and Secure Banking Integrations

Guidehouse — Associate Director of Software Engineering

Challenge: A mortgage-industry asset-monitoring platform needed bank-grade SSO for its banking customers, and the department needed a repeatable way to plan, staff and fund delivery as it grew.

Approach: I owned departmental delivery planning – roadmaps, cost models and resource forecasts presented to executive stakeholders – while leading a bi-weekly Agile delivery team of 4 engineers and 1 QA resource. I implemented SSO authentication for banking customers using SAML and Ping Identity, and grew the team by interviewing and hiring frontend, backend C#, and QA engineers.

Impact:

  • Delivered SAML/Ping Identity SSO for banking-customer access to a mortgage-industry asset-monitoring platform.
  • Maintained and documented 20+ small and legacy internal applications, improving supportability across the portfolio.
  • Built and onboarded a growing engineering team through Agile training.

SAML Ping Identity C# Agile

Navigant Consulting (now Guidehouse)

Applying Machine Learning to Healthcare Claims and Legal Evidence Review

Navigant Consulting (now Guidehouse) — Solutions Architect / Managing Consultant

Challenge: Denied healthcare claims required slow manual review, and legal teams needed a faster, more consistent way to review large volumes of email and SMS evidence.

Approach: I architected high-volume transaction processing into a healthcare billing database using SQL stored procedures and C# batch services, then led design and delivery of an automated denied-claims response solution built on a Random Forest algorithm. I also incubated and architected Navigant Predict, a machine learning-enabled evidence review platform, translating data science models into an intuitive, lawyer-friendly application built with Telerik and deployed to the kCura/Relativity platform.

Impact:

  • Reduced manual review workload and accelerated reimbursement timelines with an ML-driven denied-claims response.
  • Navigant Predict was offered to clients and recovered its project costs within two years.
  • Improved data accuracy and processing efficiency within the healthcare revenue cycle.

Random Forest / ML SQL C# Telerik kCura/Relativity

US Foods

Modernizing Ecommerce Backend Performance

US Foods — Principal Technical Architect, Kin + Carta

Challenge: US Foods' ecommerce backend needed faster, more reliable web services to support its architecture team's modernization roadmap.

Approach: As Principal Technical Architect at Kin + Carta, I assisted the software architecture team with backend web services, DevOps and database query optimization, and improved REST web service performance using Spring Boot, Kafka and the Nest.JS web service framework.

Impact:

  • Improved REST web service performance across the ecommerce platform.
  • Optimized database queries supporting high-traffic backend services.

Spring Boot Kafka Nest.JS REST

Lippert Components

Standing Up a Tech Support Platform

Lippert Components — Principal Technical Architect, Kin + Carta

Challenge: Lippert Components needed a new tech support platform, from requirements through a repeatable delivery pipeline.

Approach: I gathered requirements from key stakeholders, submitted the design and architecture plans, and established DevOps for the Agile board, source control and CI/CD-enabled deployments.

Impact:

  • Delivered agreed-upon design and architecture plans directly to stakeholders.
  • Established a CI/CD-enabled deployment pipeline and Agile board from the ground up.

DevOps CI/CD Agile

Trimble, Inc.

Modernizing Content Management and Site Search

Trimble, Inc. — Principal Technical Architect, Kin + Carta

Challenge: Trimble.com, its product sites and its internal career site needed a modern, unified search experience and refreshed UX.

Approach: I led the Algolia Search implementation across Trimble.com, product websites and the internal career website, and worked with customer, creative and UX teams to refine Miro wireframes and optimize the user experience.

Impact:

  • Delivered a unified Algolia-powered search experience across multiple Trimble properties.
  • Refined UX across customer-facing and internal sites through direct collaboration with creative and UX teams.

Algolia Search UX Collaboration

Rewards Network Rewards Network Rewards Network

Loyalty Program API Integrations at Scale

Rewards Network — Systems Engineer / Lead Java Developer

Challenge: Rewards Network needed to connect its restaurant dining rewards program to major partner loyalty programs and modernize how its marketing team shipped creative.

Approach: As technical lead, I served as the lead developer for the Shell Fuel Rewards and United Airlines API integrations, and built a custom C# automation application for banner ad preparation. I also co-led onshore/offshore delivery of 11 mobile-optimized websites.

Impact:

  • Contributed to 300,000 new loyalty members for the company dining program via the Shell and United integrations.
  • Cut banner ad preparation time from two days per month to two hours per month.
  • Shipped 11 mobile-optimized websites across coordinated onshore/offshore teams.

REST APIs C# Partner Integrations

Nielsen Media Research

Modernizing Legacy TV Ratings Systems

Nielsen Media Research — Web Application Programmer

Challenge: Nielsen's TV Ratings division relied on legacy FORTRAN systems that limited maintainability and long-term scalability.

Approach: I redesigned and rewrote the core processing logic in Java, modernizing the legacy FORTRAN-based TV ratings pipeline.

Impact:

  • Improved data accuracy, maintainability and long-term scalability of core ratings processing.

Java Legacy Modernization